FAQ

Frequently asked questions

The short answers to what people ask most about running AI chatbots and journeys on botboard.

Answers

Everything you need to know

Still unsure? Talk to sales and we'll walk you through it.

What is botboard?
Botboard is an AI chatbot and automation platform. One "bot board" runs your AI chatbots across many channels and drives automated journeys that route, answer, and convert — so the right reply happens without a person on the other end.
Which channels are supported?
Web, Telegram, Facebook, Instagram, SMS, Email, Voice, WhatsApp, and Zoom. The same board and the same journeys run across all of them, so your bot behaves consistently no matter where a conversation starts.
What is a journey?
A journey is an automated conversational flow. It often starts from a QR entry point, then routes the conversation, answers questions, and moves people toward an outcome. You design the path once and it runs across every channel.
What do derived and remote content mean?
Derived content is generated from your own knowledge — your documents, pages, and product details — so answers stay accurate to your business. Remote content is pulled in from elsewhere at the moment it's needed. Both let a journey respond with up-to-date, relevant information instead of canned text.
What are custom API journeys?
A journey can call your own APIs as part of the flow — to check stock, look up an order, book a slot, or write a record. That turns a conversation into a real action, not just an answer.
What do the three pricing tiers include?
There are three monthly tiers. Tier 1 at $500/mo is the starting point for getting a bot board live across channels. Tier 2 at $2,500/mo adds more scale and capability for growing teams. Tier 3 at $5,000/mo is for the highest volume and the most advanced setups. See pricing for the full breakdown of what each tier includes.
How does billing work?
Tiers are billed monthly. You pick the tier that fits your volume and needs, and you can move between tiers as your usage changes. For Tier 3 and any custom arrangement, contact sales.
Is there a free trial, and how do I get started?
The fastest way to start is to create an account at admin.botboardbot.com and build your first board. If you'd like a guided start or want to discuss the right tier first, talk to sales.
Do I need technical skills to use botboard?
No. You build and run journeys from the admin board without writing code. Custom API journeys connect to your own systems, so those steps benefit from someone who knows your APIs — but the everyday work of running a bot doesn't require a developer.
Can I use my own domain and branding?
Yes. Your bots and journeys carry your own branding, and a board is set up under your own identity. If you have specific domain or branding needs, reach out and we'll confirm what fits your tier.
How is my data handled?
Your knowledge and conversation data are used to power your own bots and journeys. We treat that data as yours. For details on how data is stored and handled for your specific setup, contact sales and we'll go through the specifics with you.
How do I contact sales?
Use the contact page and we'll get back to you. It's the right place for tier questions, Tier 3 setups, and anything you'd like to talk through before getting started.

Ready to put your bot board to work?

Start building today, or compare the tiers to find your fit.